Sony Professional Services offers a wide array of Service Agreements to fit your need and budget.

Extended Warranties (EW)

Sony''s Extended Product Warranty provides basic protection by extending the standard Sony Limited Product Warranty for an additional term from the date of product purchase. The length of warranty extension varies according to the specific agreement purchased. Extended Warranties cover all parts and labor for defects in materials and workmanship, including premature electrical/electronic and mechanical failure, and are subject to all of the terms, conditions and limitations of Sony''s standard Limited Product Warranties. Features include:

 

• Toll-free phone support and technical assistance from purchase date throughout warranty term.
• Return shipping costs for the customer''s covered Sony product(s).
• Includes Depot level service for most products; Onsite service is provided for select Display models.
• Simple warranty registration online or by fax.
• Available for Camcorders, Cameras & Control Units, DVR/VTR''s, LCD Displays, Broadcast Monitors, VPL Projectors, Security Products and more.
• Extended Warranties are available for products still within their standard limited warranty coverage period. Limitations and exclusions apply.

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To purchase an Extended Warranty, please contact your local Sony Reseller or Purchase online from Sony.


SupportNET^SM

SupportNET programs are Sony Professional Services'' premier support agreements that provide comprehensive and worry-free service for your Sony professional equipment. The advantages of a SupportNET agreement include: priority turn around and response time, preventive maintenance, predictability of maintenance costs, greater uptime, convenience, and increased efficiency and productivity. With a range of programs that includes DepotPLUS®, OnsitePLUS®, Onsite24, Advance Exchange and customized solutions, Sony has a program to suit all your service and support needs.

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SupportNET Programs - Comparison Chart


On-Time Support Advanced Loaner Program (OTS)

Sony''s OTS program entitles customers to the use of a loaner unit of comparable function while their equipment is being repaired by Sony. All shipping costs for the covered product and Loaner unit are included. OTS coverage also includes toll-free phone support and technical assistance from date of purchase throughout the OTS term.

 

• Available for VPL Projectors and select Medical Monitors
• Complete On-Time Support (OTS) Terms & Conditions

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Switcher Programs

Sony Professional Services offers two types of support programs to fit your needs:

• Onsite programs for customers who need full support.
• MAX (MAX: Module Advance eXchange) program for customers with staff engineers onsite.